We wanted to take some time on this blog to dedicate to our customers that we gracious enough to be patient with this during our recent construction phase.
There were a lot of complaints from customers who weren’t happy to find out that we were in the middle of a remodeling project that would initially causing discomfort and inconvenience to any guests. But we do this with the intention of making sure that we can provide future guests with a better experience while visiting our hotel.
In doing so we took a lot of constructive criticism from previous guests and project management companies and architects and consultation companies that gave us insight on how to enhance every customers experience.
We started by making the lobby bigger. A lot of customers complain that the check in process was smooth and efficient during slow periods however when there was a rush a lot of customers are packed into a small lobby. After hearing this for enough we decided to knock down walls, hire a drywall company to make our lobby bigger, and we also had enough room to incorporate a vending machine and offer a complementary coffee. Be sure to take advantage on your next visit.
The next thing we did is was insulate the walls so that there would be less sound that would transfer from room to room. No hotels or motels in America is doing this right now, we decided to separate ourselves from everybody else by doing something new. Now guests who visit our hotel will be sure that they’re getting the quietest room, because we put better materials in between the rooms so that sounds will not travel as far.
We also had a company come in and provide a high quality roofing inspection. During that time they determined that we had a family of birds living in nesting on top of our roof. We did the most humane thing in contact with the ASPCA so they could come in to remove the birds. It was the ASPCA the discovered that the leak in the roof is what attracted the birds in the first place. These little guys were using the wet material from the roof to create a nest, and store their eggs during uncharacteristic spring storms. We got things under control, and the high quality roofing contractor was able to seal up all of the holes, replace all the shingles, and insulate the roof and attic, so that we could provide a better experience for our guests.
And finally we can completely changed the look of the building by changing the paint color of the exterior walls and resurfacing the stucco on the south side of the building. The reason that we chose the south side was because a lot of storm damage had caused the roof to deteriorate and which lead to additional water coming down the backside. The backside of our unit was dirty and had a lot of water stains as a result from the dirt that collected on the roof. This dirt eventually trickled down the back of the building. So we hired a professional stucco contractor to come in and they were able to give us a completely new look by revitalizing the exterior surface of the building. If you were a guest before you’ll be pleasantly surprised to see that the place looks a lot better now.
Again we thank our guests for staying loyal to us during this process. We listen to anyone and everyone who visits us and submits their feedback. We apologize to anyone who experienced any inconvenience while visiting us.
Please excuse our dust during our hardest effort to make sure that we can give anyone else who visits us for a single night, or for an entire month to have the most relaxing experience while in New Jersey.